Healthcare

Enhance Patient Engagement
with HIPAA-Compliant Communication

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HEALTHCARE'S BIGGEST CHALLENGES

Patient no-shows, administrative overload, and fragmented systems.

Fragmented Communication

Communication failures, are a factor in 80% of serious medical errors.

Low Patient Adherence

Medication non-adherence contributes to 125,000 avoidable deaths and costs up to $300 billion a year.

High No-Show Rates

Patient no-shows cost the U.S. healthcare system roughly $150 billion annually in lost revenue and time.

Overloaded Call Centers

Administrative complexity and repetitive inquiries consume 25% to 30% of total U.S. healthcare spending.

Security and Fraud Threats

Healthcare suffers the highest data breach costs of any industry, averaging nearly $11 million per incident.

Manual Processes

72% of patients are confused by their medical bills, flooding support staff with repetitive questions.

Our Solutions for Healthcare

Reduce Absenteeism

Automate personalized reminders and confirmations across omnichannel platforms
Send dynamic templates (Confirm / Reschedule / Cancel) via Push or WhatsApp for upcoming appointments
Solutions can lead to a 40%+ reduction of absenteeism and increase in confirmation rates

Reduce repetitive queries

Deploy AI chatbots to handle frequently asked questions and manage appointment inquiries 24/7
Automate support interactions using AI to achieve a 40%+ reduction in customer service costs
Utilize conversational AI agents to redirect routine calls away from costly human call centers

Improve Adherence

Implement omnichannel patient journeys to provide personalized post-treatment follow-up
Send timely reminders for medication, controls, or rehabilitation via the patient's preferred digital channel
Personalized communication helps achieve a 30% increase in adherence and patient retention

Unify Patient Communication

Unify all patient touchpoints in a single, secure omnichannel platform to streamline the experience
Integrate all patient databases into a Customer Data Platform (CDP) for multichannel orchestration
Coordinate campaigns coherently across all channels (Push, Email, WhatsApp) to avoid message duplication

Reduce Fraud Risks

Replace risky, expensive SMS communication with secure, encrypted push notifications for confidential data
Implement secure two-factor authentication (2FA) via WhatsApp or encrypted push notifications for critical transactions
Leverage encrypted channels to achieve a 75% reduction in SMS costs

Reduce Manual Processes

Automate thousands of routine communications and lead nurturing to significantly free up human staff time
Digitalize complex internal processes using virtual agents to reduce approval times from days to minutes/hours
Integrate AI agents to provide contextual, real-time assistance and reduce human workload

SUCCESS STORIES

Chosen By Those Who
Know Healthcare Best

Histórias de sucesso

“The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.”

Jordi Aymar- CMO at Proclinic Group

CUSTOMER JOURNEY

Channel orchestration system? Sounds perfect

Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.

Customer Journey