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Healthcare
Enhance Patient Engagement
with HIPAA-Compliant Communication
Your favorite brands,
powered by indigitall
HEALTHCARE'S BIGGEST CHALLENGES
Patient no-shows, administrative overload, and fragmented systems.
Fragmented Communication
Communication failures, are a factor in 80% of serious medical errors.
Low Patient Adherence
Medication non-adherence contributes to 125,000 avoidable deaths and costs up to $300 billion a year.
High No-Show Rates
Patient no-shows cost the U.S. healthcare system roughly $150 billion annually in lost revenue and time.
Overloaded Call Centers
Administrative complexity and repetitive inquiries consume 25% to 30% of total U.S. healthcare spending.
Security and Fraud Threats
Healthcare suffers the highest data breach costs of any industry, averaging nearly $11 million per incident.
Manual Processes
72% of patients are confused by their medical bills, flooding support staff with repetitive questions.
Our Solutions for Healthcare
Reduce Absenteeism
01
- Automate personalized reminders and confirmations across omnichannel platforms
- Send dynamic templates (Confirm / Reschedule / Cancel) via Push or WhatsApp for upcoming appointments
- Solutions can lead to a 40%+ reduction of absenteeism and increase in confirmation rates
Reduce repetitive queries
02
- Deploy AI chatbots to handle frequently asked questions and manage appointment inquiries 24/7
- Automate support interactions using AI to achieve a 40%+ reduction in customer service costs
- Utilize conversational AI agents to redirect routine calls away from costly human call centers
Improve Adherence
03
- Implement omnichannel patient journeys to provide personalized post-treatment follow-up
- Send timely reminders for medication, controls, or rehabilitation via the patient's preferred digital channel
- Personalized communication helps achieve a 30% increase in adherence and patient retention
Unify Patient Communication
04
- Unify all patient touchpoints in a single, secure omnichannel platform to streamline the experience
- Integrate all patient databases into a Customer Data Platform (CDP) for multichannel orchestration
- Coordinate campaigns coherently across all channels (Push, Email, WhatsApp) to avoid message duplication
Reduce Fraud Risks
05
- Replace risky, expensive SMS communication with secure, encrypted push notifications for confidential data
- Implement secure two-factor authentication (2FA) via WhatsApp or encrypted push notifications for critical transactions
- Leverage encrypted channels to achieve a 75% reduction in SMS costs
Reduce Manual Processes
06
- Automate thousands of routine communications and lead nurturing to significantly free up human staff time
- Digitalize complex internal processes using virtual agents to reduce approval times from days to minutes/hours
- Integrate AI agents to provide contextual, real-time assistance and reduce human workload
SUCCESS STORIES
Chosen By Those Who
Know Healthcare Best
See More Success Stories
“The best thing about indigitall is the closeness; the person who talk to us are always there for what we need. The interface is very simple and user-friendly, which makes the work easier. It is a tool designed for the user.”
CUSTOMER JOURNEY
Channel orchestration system? Sounds perfect
Optimize your communications and marketing campaigns from a single platform. AI ensures maximum conversion rates through automation and personalized content on each user's favorite channels.
Secure Patient Engagement Solutions Built for Healthcare
See Product Overview
AI Agents
01
Deploy generative AI assistants to answer FAQs, collect patient intake forms, and escalate urgent cases to staff.
- 24/7 multilingual support
- Reduces call center volume by 50%
- Instant responses
Encrypted Push Notifications
02
Send HIPAA-compliant appointment confirmations, lab results, and medication reminders—ensuring privacy while improving response rates.
- Higher open rates than SMS/email
- Secure delivery of PHI (Protected Health Information)
- Fraud-resistant identity verification
Web & Mobile Engagement
03
Reach patients via browser-based alerts (no app required) for general telehealth updates, health tips, and preventive care reminders.
- No app install needed
- Reduces form dropoff
- GDPR & CCPA-compliant
Omnichannel Patient Journeys
04
Coordinate care across SMS, email, push, and in-app messages—sending post-visit surveys, vaccination reminders, and wellness check-ins.
- Automated adherence programs
- Personalized health campaigns
- Real-time analytics & reporting
The indigitall way
An Easier Way to Make
Data-Driven Decisions
15x
Increase in
sessions per user
32x
Increase in customer
lifetime value
80%
Increase in average
user lifetime
4x
Increase in
purchases per user
Why choose indigitall?
